CASE STUDY DETAILS

Requitech

Project Type

Web Application / HRMS / ERP & Power Platform

Challenge

Fragmented Retail & E-Commerce Sales and Inventory Management

Domain

Human Resource Management / Digital Transformation

Impact

Automated Leave Management, Approval Workflows & Employee Self-Service



OVERVIEW

Requitech is a centralized leave management solution designed to digitize and streamline the complete employee leave approval lifecycle. The platform enables employees to apply for leave, track request status, and access leave history through a self-service portal, while managers and HR teams can manage approvals and employee leave records through a centralized system.

The solution connects the employee-facing application with the organization’s HR management system, enabling synchronized leave information, automated approval workflows, centralized records, and improved transparency.

PROBLEM STATEMENT

Organizations often rely on spreadsheets, emails, and manual processes to manage employee leave requests, resulting in delays, duplicate data entry, and limited visibility.

The challenge was to build a centralized, automated, and scalable leave management solution that could simplify employee self-service, streamline approvals, maintain accurate leave records, and improve transparency across the organization.

  • Manual leave application and approval processes
  • Delayed manager approvals and communication
  • Lack of centralized employee leave records
  • Limited visibility into leave request status
  • Duplicate data entry across employee and HR systems
  • Difficulty maintaining accurate approval and leave history
  • Limited transparency for employees and managers
  • Increased manual effort for HR teams
  • Lack of a structured approval workflow
  • Poor user experience throughout the leave management lifecycle

SOLUTIONS

1. Employee Self-Service Portal

  • Enabled employees to securely access the leave management portal.
  • Provided leave application and submission functionality.
  • Allowed employees to track pending, approved, and rejected requests.
  • Provided access to complete employee leave history.

3. Automated Leave Approval Workflow

  • Automated the movement of leave requests through the approval lifecycle.
  • Created approval entries for submitted leave requests.
  • Enabled managers to approve or reject requests.

5. Role-Based Access & Security

  • Provided separate access for employees, managers, and HR users.
  • Controlled access to leave and employee information based on user roles.
  • Applied permission-based access to HR management functions.
  • Supported secure handling of employee leave records.

2. Centralized HR Leave Management

  • Centralized employee leave information and approval records.
  • Created structured HR masters for departments, designations, shifts, and holidays.
  • Provided dedicated approval and leave history management.

4. Leave History Management

  • Automatically moved processed requests from the approval list to leave history.
  • Maintained records of approved and rejected requests.
  • Kept pending approvals separate from completed leave records.
  • Improved record organization and historical tracking.

6. Integrated HR Platform

  • Connected employee-facing processes with the HR management system.
  • Enabled data synchronization between different components of the solution.
  • Reduced duplicate data entry.
  • Created a centralized foundation for future HR process expansion.

APPROACH

Our Approach

Requirement Analysis & HR Process Study

  • Studied existing HR leave management processes.
  • Analyzed organizational leave policies and approval requirements.
  • Mapped employee, manager, and HR workflows.
  • Identified manual processes and opportunities for automation.

Solution Architecture Design

  • Designed the overall leave management workflow.
  • Defined the interaction between employee application, HR system, and data platform.
  • Planned approval, synchronization, and leave history processes.
  • Established role-based access requirements.

HR Management System Development

  • Developed the required HR setup and master data structures.
  • Implemented leave approval and leave history management.
  • Created employee, department, designation, shift, and holiday management.
  • Developed the required business logic for leave processing.

Employee Self-Service Development

  • Designed employee login and dashboard screens.
  • Developed leave request and leave history screens.
  • Implemented leave status tracking.
  • Created manager-facing approval functionality.

Workflow Automation & Integration

  • Automated leave request synchronization.
  • Implemented approval status synchronization.
  • Connected employee-facing processes with the HR management system.

Testing & Deployment

  • Performed API testing.
  • Tested approval and synchronization workflows.
  • Conducted Business Central and Power Platform testing.
  • Performed User Acceptance Testing (UAT).
SUCCESS AND IMPACT

What Was Achieved

  • Digitized the complete employee leave management process.
  • Reduced dependency on manual paperwork and communication.
  • Enabled employee self-service for leave applications and tracking.
  • Automated manager approval workflows.
  • Centralized employee leave records and history.
  • Improved visibility into pending and processed leave requests.
  • Reduced duplicate data entry.
  • Improved coordination between employees, managers, and HR teams.
  • Established a scalable foundation for additional HR processes.
  • Automatically routed claims to appropriate adjusters based on claim category, priority, region, workload, and routing rules.
  • Implemented AI/ML-based fraud indicators and risk scoring to support claim assessment.
  • Integrated Gemini to generate claim summaries, extract insights, and support intelligent processing.
  • Implemented separate workflows and permissions for Customers, Adjusters, Supervisors, and Administrators.
  • Added claims analytics, fraud analysis, performance reports, routing statistics, AI configuration, and administrative controls.

By Business

  • Reduced Manual HR Operations — Automated repetitive leave management activities.
  • Faster Approval Process — Streamlined the movement of requests from application to manager approval.
  • Improved Transparency — Employees can track their leave status and history.
  • Centralized Records — Maintained structured employee leave and approval records.
  • Reduced Duplicate Data Entry — Synchronized information between connected HR processes.
  • Improved HR Efficiency — Reduced administrative effort associated with manual leave management.
  • Better Accountability — Maintained structured approval and leave history records.
  • Scalable HR Foundation — Established a centralized platform that can support additional HR workflows.
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