CASE STUDY DETAILS

ClaimWise AI

Project Type

Web Platform

Challenge

Delayed claim review and resolution

Domain

Insurance

Impact

comprehensive intelligent claims processing ecosystem.

OVERVIEW

ClaimWise AI is an AI-powered insurance claim triage and auto-routing platform designed to automate the initial processing of insurance claims.

The system accepts claim details and supporting documents, extracts important information using OCR and NLP, analyzes the claim using AI/ML and LLM services, and automatically determines the claim category, priority, risk level, and appropriate routing.

The platform supports role-based access for Customers, Adjusters, Supervisors, and Administrators, providing a complete workflow from claim submission to review, status updates, document requests, and final claim decisions.

PROBLEM

Traditional insurance claim processing is highly dependent on manual document review and repetitive administrative tasks.

The challenge was to design and develop a modern, AI-powered insurance platform that automates claim processing while improving accuracy, efficiency, security, and operational visibility.

  • Time-consuming manual claim intake
  • Unstructured claim documents and information
  • Difficulties extracting relevant information from documents
  • Manual claim classification and prioritisation
  • Limited fraud detection capabilities
  • Inefficient claim assignment and routing
SOLUTIONS

1.  Automated Claim Processing

  • Digital claim submission.
  • Document upload and processing
  • Automated OCR text extraction

3. Intelligent Claim Routing

  • Rule-based claim routing engine
  • Category-based assignment
  • Adjuster assignment management

5. Analytics and Reporting

  • Claims analytics
  • Fraud analysis
  • Performance reports
  • Routing statistics
  • Adjuster workload tracking

2. AI-Powered Claim Intelligence

  • spaCy-based Named Entity Recognition
  • TF-IDF feature extraction
  • LLM-powered claim analysis

4. Role-Based Platform

  • Admin
  • Supervisor
  • Adjuster
  • Customer

6. Secure Architecture

  • JWT-based authentication
  • Role-based access control
  • Password hashing using bcrypt
  • HIPAA-compliant design principles
APPROACH

Our Approach

Research and Requirement Analysis

  • Insurance claim workflow analysis
  • Business requirement analysis

System Architecture

  • REST API architecture
  • AI processing pipeline design

AI and NLP Strategy

  • OCR pipeline implementation
  • NLP entity extraction
  • Machine learning classification

User Experience

  • Role-based dashboard architecture
  • Claim management interface
  • AI analysis interface

Technical Implementation

  • React and TypeScript frontend development
  • Python and Flask backend development
SUCCESS AND IMPACT

What Was Achieved

  • Streamlined the insurance claim journey from submission through review and final decision.
  • Automatically classified claims based on category, priority, and risk level.
  • Extracted and structured information from uploaded documents and images using OCR and spaCy NER.
  • Automatically routed claims to appropriate adjusters based on claim category, priority, region, workload, and routing rules.
  • Implemented AI/ML-based fraud indicators and risk scoring to support claim assessment.
  • Integrated Gemini to generate claim summaries, extract insights, and support intelligent processing.
  • Implemented separate workflows and permissions for Customers, Adjusters, Supervisors, and Administrators.
  • Added claims analytics, fraud analysis, performance reports, routing statistics, AI configuration, and administrative controls.

By Business

  • Automated OCR, NLP, AI analysis, and routing to reduce manual processing effort.
  • Reduced repetitive work for claims teams by automating initial claim assessment and routing.
  • Automatically routes claims to the appropriate adjuster based on business rules and workload.
  • Provides real-time claim status, assignment information, processing history, and analytics.
  • Uses AI-based classification and risk/fraud scoring to highlight potentially high-risk claims for review.
  • Enables customers to submit claims digitally, track status, and receive requests for additional documents.
  • Applies consistent categories, priorities, routing rules, and role-based workflows across claims.