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Familychc

Case Overview

Family Christian Health Center (FCHC) is a federally qualified health center providing holistic, faith-based primary care across the Chicago Southland-including Harvey, Dolton, and Lynwood, IL. Operating since 2000, FCHC serves over 22,000 patients with a full suite of services- medical, dental, behavioral health, maternal and child wellness, and more-grounded in a mission that addresses spiritual, emotional, and financial wellness.

Involvement

  • Digital Strategy & Content Structuring
  • Multi-Site Community Healthcare Sector
  • WordPress CMS + Responsive, Mission-Driven UX
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The Brief

FCHC needed a website that clearly communicated its broad range of care across multiple locations, while reinforcing its mission-driven identity and facilitating easy patient access to services, doctor search, scheduling, and support programs.

Our Approach

We carefully structured the site to prioritize gentle guidance and informed choice. Key components include:

  • Organized navigation by service types-Family Practice, Pediatrics, Dental, Behavioral Health, Maternal & Child Wellness, Today Care, Health Management, and Community Connect mobile clinic.
  • Featured site-wide CTAs like Find a Doctor, Patient Portal (My FCHC), and Donate to direct users quickly to action.
  • Included sliding-fee discount program based on Federal Poverty Guidelines to reflect FCHC’s mission of accessibility.
  • Highlighted operational scale: 36 exam rooms, 24 primary care facilities, and care delivery across three locations.
  • Emphasized faith-based values in messaging: “excellent healthcare … that communicates in word and deed the love and gospel of Jesus Christ.

Tools Used

WordPress Responsive design tailored for both desktop and mobile users

The Results

The redesigned site now clearly reflects FCHC’s holistic, faith-inspired care philosophy. Visitors can easily locate services, access patient tools like My FCHC, and learn about sliding-fee pricing-all while feeling the center’s values and community reach. The website now fully supports FCHC’s goal: to make compassionate healthcare accessible, informative, and actionable.


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