Avion Technology Implements Salesforce Health Cloud the Way Care Teams Actually Need It
Avion Technology configures, customizes, integrates, and secures Salesforce Health Cloud — patient and member data, care coordination, and provider relationships architected around your real clinical and operational workflows, and built with the compliance rigor healthcare data demands.
We build Health Cloud for clinical and compliance reality, not a generic CRM template. Patient data architecture, care coordination, and interoperability engineered by people.
Salesforce Health Cloud Services Avion Technology Delivers
We provide end-to-end Salesforce Health Cloud services — from initial strategy through configuration, integration, and long-term support.
Health Cloud Consulting & Solution Design
Evaluating your clinical and operational workflows to design the Health Cloud
data model and configuration approach.
Benefits: A clear, expert-built plan that reflects real care and compliance requirements from the start.
Ideal for: Healthcare organizations
evaluating Health Cloud or planning an implementation.
Expected outcome: A detailed solution design and implementation roadmap.
Salesforce Health Cloud Implementation
Full setup and configuration of Health Cloud’s patient/member data model, care coordination, and core functionality.
Benefits: A platform configured around your actual
clinical and operational workflows from day one.
Ideal for: Organizations implementing
Health Cloud for the first time. Expected outcome: A fully configured, production-ready
Health Cloud instance.
Patient/Member Data Model Architecture
Structuring patient or member records and relationships to reflect real clinical and coverage data.
Benefits: Accurate configuration of complex products without manual error.not a relabeled sales pipeline. Ideal for: Organizations with complex patient, member, or
household relationships to model. Expected outcome: A data architecture built for how
care and coverage actually work.
Care Plan & Care Team Configuration
Building care plans, care teams, tasks, and goals that reflect your care coordination process.
Benefits: Care coordinators working from a system that matches how they actually operate. Ideal for: Organizations with care management or care coordination
programs.
Expected outcome: A configured care coordination workflow your team actually
uses.
FHIR & HL7 Interoperability
Building integrations with EHRs and other clinical systems using FHIR and HL7 standards.
Benefits: Reliable, secure, standards-based data flow instead of a fragile custom feed.
Ideal for: Organizations needing Health Cloud connected to an EHR or other clinical system.
Expected outcome: Governed, standards-based interoperability with your clinical systems.
Compliance, Consent & Access Control Configuration
Structuring provider network and referral data for visibility and tracking.
Benefits: Care teams and network staff working from real, structured relationship data.
Ideal for: Organizations managing provider networks or referral workflows.
Expected outcome: A structured provider and referral management configuration.
Provider Relationship & Referral Management
Structuring provider network and referral data for visibility and tracking.
Benefits: Care teams and network staff working from real, structured relationship data.
Ideal for: Organizations managing provider networks or referral workflows.
Expected outcome: A structured provider and referral management configuration.
Utilization Management Configuration
Configuring Health Cloud’s utilization management capabilities for authorization and review workflows.
Benefits: Structured, trackable authorization
processes instead of manual, ad hoc review.
Ideal for: Payers and organizations managing prior authorization or utilization review.
Expected outcome: A configured utilization management workflow.
Patient/Member Portal & Community Configuration
Building Salesforce Experience Cloud portals for patient or member self-service.
Benefits: Self-service access to relevant information, reducing manual staff workload.
Ideal for: Organizations wanting to extend engagement beyond internal staff.
Expected outcome: A configured, secure patient or member portal.
How Avion Technology Will Implement Health Cloud for You
We follow a structured, transparent process so you always know what’s happening and
what’s next.
Phases
Deliverable
Discovery
We learn your current clinical and operational workflows, systems, and compliance requirements.
Solution Design
We architect your patient/member data model, care coordination structure, and integration plan.
Configuration
We configure core Health Cloud functionality to match your workflows.
Compliance & Access Control Setup
We implement field-level security, consent
management, and audit logging.
Interoperability Development
We build FHIR/HL7 integrations with your EHR or
other clinical systems.
Testing
We test workflows, access controls, and integrations with your team before go-live.
Training & Go-Live
We train your care and operations teams by role and support launch with hands-on monitoring.
Ongoing Support
We provide continued configuration support as your workflows and compliance needs evolve.
The Compliance and Data Depth That Separates
a Real Health Cloud Build From a Generic
CRM Setup
This is where the value of an experienced, healthcare-focused partner actually shows up —
the layer of discipline generic CRM implementations skip entirely.
Data Model Fidelity to Clinical Reality
We structure patient, member, and household
relationships to reflect how care and coverage actually work, not a relabeled sales account
hierarchy.
Field-Level Security for PHI
We configure field-level security and sharing rules
specifically around protected health information, so access is genuinely limited to what
each role requires.
Consent Tracking & Enforcement
We build consent management that’s actually enforced in the system’s behavior, not just recorded as a checkbox with no functional effect.
Audit Logging & Traceability
We configure audit trails sufficient to demonstrate who accessed or modified sensitive records, and when.
Standards-Based Interoperability
We build FHIR and HL7 integrations following
established healthcare data standards, not a custom, brittle point-to-point feed that breaks
with every EHR update.
Care Team Workflow Fidelity
We design care plan and task structures based on how care coordinators actually work day to day, validated with real users, not assumed from a
template.
Governance for Evolving Requirements
We configure pricing and approvals that work correctly across entities, currencies, and regions.
Why Avion Technology
19+
Years of Experience
1.9k+
Projects Completed
500+
Clients Satisfied
40+
Technology Experts
Beyond the individual clouds, Avion Technology delivers end-to-end Salesforce services that take you from first strategy session through go-live and long-term support.
Salesforce is flexible enough to support almost any industry, but it delivers the most value when configured around industry-specific workflows. Here’s how we typically apply it.
~ Salesforce
FAQs
Get the clarity and confidence you need to begin your journey with our expert Salesforce CPQ consulting team.
Yes. Avion Technology plans, configures, integrates, and secures Salesforce Health Cloud for healthcare organizations, handling the full implementation lifecycle with healthcare-specific data and compliance requirements in mind.
We architect the patient or member data model around real clinical and coverage relationships, configure care plans and care teams around actual care coordination workflows, and build compliance controls in from the start, rather than relabeling a
standard sales CRM configuration.
We configure field-level security, consent management, and audit logging to support your organization’s HIPAA compliance program. Compliance is ultimately a shared responsibility involving your organization’s policies and Salesforce’s infrastructure, and we build the configuration to align with your compliance requirements rather than claiming to independently certify compliance.
Yes. We regularly assess implementations that were built as generic CRM setups rather than around
real healthcare requirements, and rebuild the data model and workflows properly.
Timelines vary with scope, but a focused implementation often takes several months, particularly when EHRinteroperability and compliance configuration are involved.
FHIR (Fast Healthcare Interoperability Resources) is a healthcare data exchange standard. Building Health Cloud integrations on FHIR, where supported, means more reliable, standards-based data exchange with EHRs and other clinical systems compared to custom, non-standard integration approaches.
Yes. We build integrations with EHR systems using FHIR and HL7 standards where possible, designed for secure, reliable, governed data flow.
A care plan in Health Cloud structures goals, tasks, and care team assignments for a patient or member. We configure care plans to reflect how your specific care coordination or case management process actually works.
Yes. We configure Health Cloud for both provider organizations, focused on care coordination, and payers, focused on member services and utilization management.
Yes. We build Salesforce Experience Cloud
portals for patient or member self-service, configured with appropriate security and access controls..
Phone
+1 (242) 299-8860Address
1600 McConnor Parkway,
Suite 125, Schaumburg, IL 60173
Schedule a free consultation
Phone
+1 (242) 299-8860Address
1600 McConnor Parkway,
Suite 125, Schaumburg, IL 60173