“ITSM? That’s for enterprises, right?” Wrong. And that mindset could be costing your small business time, money, and sanity. IT Service Management (ITSM) is often viewed as an enterprise-exclusive solution. But here’s the truth: smart small businesses across the USA—including Chicago-based startups—are using ITSM to scale faster, reduce downtime, and delight customers—without blowing up their… Continue reading Why ITSM Isn’t Just for Big Corporations (Yes, Even Small Teams Need It)
Why Your CRM Feels Like Extra Work (And How to Fix That)
You bought a CRM in order to streamline your customer support and sales processes. What is the reason behind the perception that your staff is spending more time maintaining the system than interacting with customers? You’re not alone if your CRM seems more like work than a tool for growth. Actually, a lot of CRM… Continue reading Why Your CRM Feels Like Extra Work (And How to Fix That)
