Portfolio Category: Service Now

Implemented Agile and Scrum methodologies within ServiceNow to support digital product teams and transformation initiatives. The solution centralized backlog management, streamlined sprint execution, and provided real-time visibility across Agile workstreams using ServiceNow Agile Development capabilities.

Implemented an enterprise-wide ServiceNow solution to digitalize service request management and automate workflows across multiple departments including IT, HR, Finance, Admin, and Facilities. The project focused on improving process efficiency, routing accuracy, and team collaboration through a scalable Service Catalog and workflow automation framework.

Implemented core ServiceNow ITSM capabilities for a mid-sized enterprise to streamline user administration, automate incident routing, and enhance the Incident Management lifecycle. The solution centralized identity management enforced SLA-driven processes, and improved operational efficiency through automation and modern workspace capabilities.

Led the end-to-end implementation of ServiceNow ITSM and Customer Service Management (CSM) for a multi-department enterprise. The project focused on consolidating legacy systems into a unified platform to standardize service processes, automate workflows, and enhance visibility across IT and customer support operations.