Case Overview
Implemented an omnichannel retail solution integrating POS systems, Shopify e-commerce, and Microsoft Dynamics 365 Business Central. The project enabled centralized control over inventory, sales, and financial operations, ensuring real-time visibility and seamless customer experience across all sales channels.
Involvement
- Led end-to-end integration of POS, Shopify, and Business Central.
- Designed workflows for inventory, sales, and financial operations.
- Managed system integration, testing, and deployment.
The Brief
To build a unified commerce ecosystem that connects retail stores, Shopify, and backend ERP operations, ensuring accurate inventory tracking, streamlined order management, and real-time sales insights.
Our Approach
We carefully structured the site to prioritize gentle guidance and informed choice. Key components include:
- Analyzed retail and e-commerce workflows to identify integration gaps .
- Centralized inventory, finance, and order management in Business Central.
- Implemented real-time synchronization between Shopify and POS systems.
- Configured item tracking, replenishment, and sales workflows.
- Developed a custom POS connector for seamless transaction flow.
- Enabled customer loyalty tracking and reporting.
- Built Power BI dashboards for store and product performance insights.
- Conducted testing, deployment, and user training for smooth adoption.
We designed an integrated omnichannel architecture with Business Central as the core system. Key components include:
Tools Used
- Microsoft Dynamics 365 Business Central
- Shopify
- Power BI
- POS System (Custom Integration)
- Microsoft Dynamics ERP
The Results
The solution successfully unified retail and e-commerce operations into a single, integrated platform, ensuring real-time inventory accuracy and seamless order management across channels. Store-wise financial visibility improved, while automated synchronization between Shopify and POS reduced manual errors. Customer insights and loyalty tracking enhanced engagement, and Power BI dashboards enabled data-driven decision-making, resulting in improved operational efficiency and a consistent omnichannel experience.
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