ERP — Business Central, NetSuite, SAP, Oracle

• Accounts, orders, invoices, payments and credit status flowing both ways. Avion implements Dynamics 365 Business Central, Oracle Fusion and JD Edwards directly, so Salesforce–ERP work doesn’t get subcontracted to a third party who understands only one end of it.

eCommerce — Shopify, WooCommerce, Magento

• Case Management
• Social Studio & Ad Studio
• Knowledge Base & Self-Service Portals
• Field Service Automation
• AI-Powered Customer Support

ITSM — ServiceNow

• Case-to-incident bridging, asset and CI alignment, entitlement lookups. Avion is also a ServiceNow partner, which is unusual and makes this integration considerably less painful.

MuleSoft & API strategy

• Anypoint for organisations standardising on an integration layer. For simpler estates we’ll often recommend against MuleSoft — point-to-point with well-governed REST APIs is cheaper and perfectly adequate below a certain complexity threshold.
  
  

eCommerce — Shopify, WooCommerce, Magento

• Case Management
• Social Studio & Ad Studio
• Knowledge Base & Self-Service Portals
• Field Service Automation
• AI-Powered Customer Support

ITSM — ServiceNow

• Case-to-incident bridging, asset and CI alignment, entitlement lookups. Avion is also a ServiceNow partner, which is unusual and makes this integration considerably less painful.

MuleSoft & API strategy

• Lead & Opportunity Management
• Sales Forecasting & Pipeline Tracking
• Activity & Performance Management
• Product & Price Book Configuration

We help businesses deliver faster, more personalized service experiences.

• Case Management
• Social Studio & Ad Studio
• Knowledge Base & Self-Service Portals
• Field Service Automation
• AI-Powered Customer Support